Some Windows users report that they see error 8504,104 every time they try to uninstall, repair, or update their Norton Antivirus product. In most cases, this problem is said to occur in Windows 10.
Restart your computer
Before trying a more permanent solution, you should start with a simple reboot and see if the problem persists after the next boot.
So reboot your computer conventionally and repeat the action that is currently causing the 8504,104 error once the next boot has completed and see if the problem is now fixed.
In case you are still facing the same behavior, go down to the next potential solution below.
The vast majority of users who encountered errors 8504,104 have confirmed that the problem was resolved entirely after running the Norton Remove and Reinstall tool. It is a specialized tool developed internally, especially for situations in which the antivirus cannot be uninstalled conventionally.
This will remove any files belonging to Norton AV and any leftover files that may cause the Norton 8504 and 102 error.
Open your default browser and access this link ( here ) to download the Norton Remove and Reinstall utility.
Once the download is complete, double-click the executable and click OK on the initial screen.
Then click Remove and Reinstall to force the application to uninstall Norton AV and then reinstall it fresh.
Note: If your service provider offers your Norton product, you may see a Remove button instead. In this case, you will need to perform the reinstallation manually, downloading the installation executable.
If you see the 8504,104 error still occurring, scroll down to the next potential solution below.
It turns out that this problem can also occur due to a conflict between Norton and another third-party tool that is also installed on the computer that has the 8504,104 on error. If this scenario is applicable, you should be able to fix the problem by uninstalling any third-party antivirus or security scanners that might conflict with Norton.
Several affected users have confirmed that this operation finally allowed them to complete the uninstall, repair, or update procedure without receiving the same error message.
Here's a quick guide on uninstalling any conflicting third-party AV suite:
After the following startup sequence is complete, repeat the procedure that previously caused the 8504,104 error and see if the problem is now resolved.
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